FAQ

All the products are entirely worked and sewn by hand, from the first to the last step, from design to the last finishing: for this reason, each object offers the guarantee of being a unique piece, even with respect to the same type of product, with the same features, ordered a second time.

All orders will be considered concluded once the payment is completed; only after receiving the payment, the processing will begin.

All payments are safe and guaranteed by the SSl certification present on the site; we have chosen PayPal as a payment method to further promote security: the PayPal website uses the advanced security protocols HTTPS and TLS, so all personal data entered on the site and transmitted during transactions are encrypted to prevent any hackers from intercepting them.

 

The production times of the products varies from 1 to 3 working days (depending on the product). The processing takes place only after payment has been made.

Shipping times in Italy are 48/72 hours. We only use Bartolini, GLS and Poste Italiane.

Shipping costs in Italy are 12 euros for Calabria, Sicily and Sardinia and 9 euros for all other regions. Prices may vary and can be connected directly to couriers: Bartolini, GLS and Poste Italiane.

Find out the conditions of return on the page GENERAL CONDITIONS OF SALE

 

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